It appears that the previous ISP raised the rates on the service and LGP decided to change providers from them to BT, based on relatively (Compared to the rate hike the other ISP was charging...) cheaper rates and the promise of 24-hour or less activation time having been given to them at the main location. Unfortunately, it seems BT, over promised and severely under delivered on it and they're stuck, ISP-less right at the moment as BT flails about trying to get it's act together on the matter.

It's my understanding that everyone in the UK offices are trying to get a backup plan up and going, but it's taking considerably longer than planned to get it all lit.