I would like to buy several games only availables through Tuxgames. It's has been long since I last bought few games from this website. The downtime and the apparent lack of professionalism annoy me, I wonder if this is secure enough. Could you please give me your point of view before I make my decision ?
Bought something from them a couple years ago. The payment process was all encrypted and secure, but the order history and download pages were not encrypted by default (so the download links could potentially be sniffed). Had a problem with my order that was resolved quickly, and they added some extra clarifying text to a game's pre-order page in response to one of my questions, but got no replies to any other sort of inquiries (ex: asked them to delay a shipment).
Overall: good service; recommended. If anything goes wrong, your credit card company or Paypal will side with you anyway.
Unfortunately I've had a pretty bad experience with them though it was a long time ago. When Doom 3 came out I preordered it came out and I heard nothing from them. After 3 months of trying to contact them and hearing nothing I had to do a charge back. After about 6 months I finally got a call saying they were sorry and asking if I still wanted the game. By then I already had it from newegg.