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Thread: Is it safe to buy online from Tuxgames ?

  1. #1
    Join Date
    Nov 2007
    Posts
    22

    Default Is it safe to buy online from Tuxgames ?

    Hi all !

    I would like to buy several games only availables through Tuxgames. It's has been long since I last bought few games from this website. The downtime and the apparent lack of professionalism annoy me, I wonder if this is secure enough. Could you please give me your point of view before I make my decision ?

    Regards,

    dug

  2. #2
    Join Date
    Jun 2007
    Location
    .ro/.ca
    Posts
    232

    Default

    Bought something from them a couple years ago. The payment process was all encrypted and secure, but the order history and download pages were not encrypted by default (so the download links could potentially be sniffed). Had a problem with my order that was resolved quickly, and they added some extra clarifying text to a game's pre-order page in response to one of my questions, but got no replies to any other sort of inquiries (ex: asked them to delay a shipment).

    Overall: good service; recommended. If anything goes wrong, your credit card company or Paypal will side with you anyway.

  3. #3
    Join Date
    Jun 2006
    Posts
    43

    Default

    Unfortunately I've had a pretty bad experience with them though it was a long time ago. When Doom 3 came out I preordered it came out and I heard nothing from them. After 3 months of trying to contact them and hearing nothing I had to do a charge back. After about 6 months I finally got a call saying they were sorry and asking if I still wanted the game. By then I already had it from newegg.

  4. #4
    Join Date
    Nov 2007
    Posts
    22

    Default

    Thanks for the feedback. I bought several games few days ago. I will give you my own feedback. I hope they are still serious.

    Regards,

    Happy new year !

  5. #5
    Join Date
    Nov 2007
    Posts
    22

    Default

    I did not receive my games yet. It seems I am not the only one in that case.

    service at tuxgames.com does not work. What can I do ?

  6. #6

    Default

    Not much you can do apart from from trying to contact them via twitter or via facebook.

    Seems after all the issues with the servers they haven't bothered setting up the email accounts again.

    I wouldn't ever bother with tuxgames mate it's such an outdated site. If you had searched this forum you would have seen other people also have had problems of not receiving anything from them.

  7. #7
    Join Date
    Nov 2007
    Posts
    22

    Default

    Just an update :
    -> As I was unable to reach them (email server does not seem to work), I contacted Zero_dogg, from Tuxgames Support.

    apparently they are aware of the problems. zero_digg managed to ship my games, so I should receive them shortly.

    Next time I will purchase from a Polish online store and see if it more interesting.

    Tuxgames used to be the most reliable and complete online store for Linux games. Unfortunately, lack of communication only prevents new buyers to use their WebSite.

  8. #8
    Join Date
    Sep 2008
    Posts
    238

    Default

    Quote Originally Posted by duglambier View Post
    Next time I will purchase from a Polish online store and see if it more interesting.
    I bought thirteen games from the Wupra store:

    http://wupra.com/

    This is great store for linux gamers

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