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Thread: Windows issue

  1. #1
    Join Date
    May 2012
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    5

    Angry Windows issue

    This is m first visit to this forum and hope I am in the right place to solve my problem. I have Dell XPS desktop running Vista home premium. After installing new DVD burner, Windows found new hardware, it is listed in Device Manager, but can't find driver software for this device. Have gone to hardware manufacturer site and they want me to buy a program, Driver Manager, to get the driver. This does not seem right to me. So alas I have come to open source community for help. With out DVD player I can't install software for burner or new printer. Can anyone here help me out of this situation? Thanks in advance. Woodfar

  2. #2
    Join Date
    Oct 2011
    Location
    Toruń, Poland
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    160

    Default

    Quote Originally Posted by woodfar View Post
    This is m first visit to this forum and hope I am in the right place to solve my problem. I have Dell XPS desktop running Vista home premium. After installing new DVD burner, Windows found new hardware, it is listed in Device Manager, but can't find driver software for this device. Have gone to hardware manufacturer site and they want me to buy a program, Driver Manager, to get the driver. This does not seem right to me. So alas I have come to open source community for help. With out DVD player I can't install software for burner or new printer. Can anyone here help me out of this situation? Thanks in advance. Woodfar
    Oh man, this is just wrong...
    Any way you look at it, it is wrong. I would have returned the player just on the basis that its manufacturer wants you to buy another program to just make it work. Return the favour and don't buy anything from them. Tell your friends about this, so they can avoid it too. I would like to know the culprit, too. The decreased revenue will hopefully open their eyes.

  3. #3
    Join Date
    May 2012
    Posts
    5

    Default windows issue

    The player is made by Asus and was purchased from Newegg. Being computer challenged, maybe I just don't know how to navigate around this. This is the reason I am here. Thanks
    Last edited by woodfar; 05-13-2012 at 12:28 PM.

  4. #4
    Join Date
    Jul 2008
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    Greece
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    Maybe if you gave us the exact model we would be able to help you in finding a correct driver for it.

    Edit:
    We would also need the version of Windows you're using (XP, Vista, 7? 32-bit, 64-bit?)

  5. #5
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    May 2012
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    Quote Originally Posted by RealNC View Post
    Maybe if you gave us the exact model we would be able to help you in finding a correct driver for it.
    Model # DRW24B1st, Vista

  6. #6
    Join Date
    May 2012
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    Default

    Sorry Missed the bits part. Vista 32 bit

  7. #7
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    Quote Originally Posted by woodfar View Post
    Sorry Missed the bits part. Vista 32 bit
    OK, you do not need drivers for this. Windows ships with a driver suitable for all such DVD burners. If Windows complains that it couldn't find a driver, you might want to go into the device manager, open the property dialog and click on "update driver". Then in the next dialog select "search online" (or similar.)

    Running Windows Update might also come with the driver.

  8. #8
    Join Date
    Oct 2007
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    I suspect it wasn't actually the hardware manufacturer directing you to Driver Manager. You might want to double check with the HW mfg before making a final decision.

    There seem to be a number of recent problems with DVD drives and Vista recently (often drives which worked suddenly disappeared from Device Manager), although it wasn't obvious what the cause was. Driver Manager was mentioned in quite a few of the cases, but I suspect it's more a function of the name (if you search on "driver" and "device manager" you're likely to run across Driver Manager in the results ).

    At some point someone will point out that this is more of a Linux site than a Windows site, so consider it said...

  9. #9
    Join Date
    Jan 2008
    Posts
    772

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    It turns out that the configuration of the SCSI/ATAPI stack in Windows is surprisingly fragile, and can get wedged into invalid states by various (un)installer antics. Microsoft actually provides a tool to fix common problems.

    http://support.microsoft.com/mats/cd_dvd_drive_problems

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