
Originally Posted by
elanthis
Except for when they can't get it to work. Because really, 99% of "advanced Linux users" aren't nearly all that advanced. In either case, when they can't get it to work, this costs the company money, in two ways.
First, the wanna-be elitist users just go around bad-mouthing the company's "crappy" products and poor "Linux" support, which costs the company sales from other potential customers.
Second, the company has to process refunds, which has overhead. Overall, an unhappy customer costs more than no customer, which is why successful companies try so very hard to both make their customers happy and target advertising and sales only to demographics that they know they can keep happy. And in the world of software, that often means only targeting one major OS.